Compass Help

Howdy Help

If you have questions related to the Howdy web portal and are unable to find the answer in the site’s help section, send an email to howdy@tamu.edu. If your question is related to your NetID and/or password, go to http://gateway.tamu.edu or contact Help Desk Central by sending an email to helpdesk@tamu.edu or by calling 979.845.8300.

SIMS Account Help

If you need help resetting your password in SIMS, first contact the SIMS primary authorizing agent in your college or department. If you have questions regarding your SIMS account or have other password questions, see the SIMS Help web site or send an email to sims@tamu.edu.

Compass Account Help

The process for obtaining Compass accounts is similar to the process currently used for obtaining SIMS accounts. The primary authorizing agent in your college or department will notify you at the appropriate time for you to receive your Compass account. If you have questions regarding access to your existing Compass account with your NetID and NetID password, first check help links in the Login area of the Howdy web portal at https://howdy.tamu.edu. Otherwise, send an email to compass@tamu.edu detailing your help request.

Compass End-User Help

Compass accounts are currently restricted to end-users receiving training a few weeks in advance of the Compass Go Live in their respective functional department or office. If you have questions related to access and and Compass support, contact your supervisor, or contact eis-security@tamu.edu.  For specific information on the functional areas, please refer to the Tips for Requesting Compass Helpdesk Support page.

ODS, Argos Help

If you have questions related to the Operational Data Store (ODS) or the Argos reporting tool, send an email to eis-reports@tamu.edu.

EDI Help

If you have questions related to the Electronic Data Interchange (EDI), send an email to eis-edi@tamu.edu.

UNIX Help

If you have questions related to the UNIX operating system, send an email to eis-systems@tamu.edu.

Oracle Help

If you have questions related to the Oracle database used for Compass, send an email to eis-dba@tamu.edu.

General Computer Help

If you have questions regarding your workstation, Windows operating system, or other computer-related matters, contact Help Desk Central by sending an email to helpdesk@tamu.edu or by calling 979.845.8300.